Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather do you use for your products?
We exclusively use high-quality, full-grain vegetable-tanned leather sourced from the best tanneries. This ensures that each piece develops a unique patina over time and lasts for generations.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Depending on your location, international shipping usually takes between 3 to 7 business days via express courier.
Do you offer international shipping?
Yes, we ship our handcrafted goods worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
Can I return or exchange my item if I'm not satisfied?
We accept returns and exchanges within 30 days of delivery, provided the item is in its original, unused condition. Please note that personalized or custom-made items are final sale.
How should I care for my leather products?
To maintain the beauty of your leather, we recommend applying a high-quality leather balm or conditioner every few months. Avoid prolonged exposure to direct sunlight and moisture.
Are your products handmade?
Yes, every Galen Leather product is handcrafted by our skilled artisans. This manual process ensures attention to detail and a level of quality that mass-produced items cannot match.